AI Foundations for Business

Welcome and how to use this course

How tools like ChatGPT, Claude and Copilot actually work

What AI does well, and where it gets things wrong

Quiz: AI myths vs. reality

Choosing a tool and setting up your account

Your first conversations: asking clear questions

Giving context, examples and follow-ups for better answers

Writing: emails, proposals and social posts

Research and summarizing long documents

Customer service and FAQs

Admin: meeting notes, checklists and planning

What never to paste into an AI tool

Checking AI answers for accuracy

Being open with customers and staff about AI use

Finding the best first uses in your own role

Measuring time saved

Worksheet: your first three ways to use AI at work

Final quiz